hi bhaji Privacy Policy
Your personal information is very important to us. This policy clearly explains how hi bhaji collects, stores, uses, and protects your information.
Table of Contents
Definitions and Scope
This privacy policy applies to all services, products, and digital channels of the hi bhaji platform. "User" refers to any person who visits the hi bhaji website, registers, or uses any of its services.
"Personal information" means any information that can directly or indirectly identify a specific individual — such as name, mobile number, email address, financial transaction details, and IP address.
hi bhaji has maintained the highest respect for personal privacy in drafting this policy. Reading our Terms and Conditions together with this privacy policy will give you a complete understanding of the full agreement.
Data Collection
2.1 Information Collected at Registration
When creating an account on hi bhaji, we collect the following information:
- Full name
- Mobile number
- Email address (where applicable)
- Date of birth (for age verification)
- Password (stored in encrypted form)
2.2 Financial Transaction Information
During deposits and withdrawals, we record transaction identifiers, mobile banking numbers (bKash, Nagad, Rocket), and transaction amounts. Full PINs or account passwords are never collected.
2.3 Automatically Collected Information
Some technical information is collected automatically while using the website:
- IP address and device type
- Browser and operating system information
- Time spent on the site and pages visited
- Login and logout times
Purpose of Data Use
hi bhaji uses collected information only for the following purposes:
3.1 Account Management
Information is used to create, verify, and manage your account. This includes identity confirmation, login security, and account recovery processes.
3.2 Transaction Processing
Financial information is used to process deposit and withdrawal requests and to maintain transaction history.
3.3 Customer Support
Your account information may be verified when resolving issues via 24/7 live chat and email support. This information is also used to improve service quality.
3.4 Fraud Prevention and Security
Information is analysed to detect unauthorised account access, duplicate registrations, and any unusual activity. This protects the interests of all users.
3.5 Communication and Promotions
With your consent, messages about new offers, bonuses, and services may be sent. You can request to stop receiving such communications at any time.
Data Storage and Security
hi bhaji has adopted industry-standard technical measures to protect your information. All sensitive data stored on our servers is secured with SSL encryption.
4.1 Technical Security Measures
- Data transmission secured through SSL/TLS encryption
- Passwords stored in hashed form — not readable directly
- Regular security audits and vulnerability assessments
- Restricted access policy — only authorised staff can access information
- Firewall and intrusion detection systems active
4.2 Data Retention Period
Relevant information is retained while your account is active. Even after account closure, certain information may be kept for a defined period for legal or security reasons.
Sharing Data with Third Parties
hi bhaji does not sell or rent personal information. However, in the limited situations below, specific information may be shared with trusted third parties:
5.1 Payment Processors
Information required to complete transactions via bKash, Nagad, or Rocket is shared with the relevant payment service provider. These third parties are governed by their own privacy policies.
5.2 Game Software Providers
To keep the software of our game studio partners — including Evolution, Pragmatic Play, PG Soft, and JILI — running, some technical session data may be transmitted to their servers. This information does not directly identify individuals.
5.3 Legal Obligations
Information may be provided to the relevant authorities as part of a court order or legal process. In such cases, hi bhaji will make every effort to notify the user as far as possible.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred as part of the assets. Users will be informed in advance in such situations.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the hi bhaji website. Cookies are small data files stored in your browser that help improve your experience.
6.1 Types and Purpose of Cookies
- Essential Cookies: For remembering login status, session management, and storing security tokens.
- Functional Cookies: For language preferences, display settings, and personalised experience.
- Analytics Cookies: To understand which parts of the site are used most — this data is aggregated and anonymous.
6.2 Cookie Control
You can disable cookies from your browser settings. However, disabling essential cookies may limit some site features, particularly those related to login and payment.
User Rights
Every user registered on hi bhaji has the following rights regarding their personal information:
7.1 Right to Access Information
You can contact the support team to view the personal information stored in your account. Information will be provided within a reasonable time after your identity is verified.
7.2 Right to Correct Information
If there is incorrect information in your profile, you can request a correction. A verification process is followed for changes to name and identity information.
7.3 Right to Delete Information
After closing your account, you can request deletion of your personal information. However, information necessary for legal or financial disputes may be retained for a defined period.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive our promotional messages, you can opt out via live chat or email. Essential account-related messages are not covered by this.
Protection of Minors
hi bhaji strictly does not provide services to persons under 21 years of age. Age is verified at every registration, and accounts of minors are closed immediately.
We never intentionally collect information from anyone under 18 years of age. Detailed guidance on this is available on the Responsible Gaming page. If we receive a complaint that information about a minor is held by us, we will delete that information without delay.
Parents can notify the support team in cases of suspicion. We give the highest priority to the safety of families.
Policy Changes
hi bhaji reserves the right to change or update this privacy policy as needed. If any significant changes are made, users will be notified in advance via the website.
The date of the update is always displayed at the top of this page. Continued use of the platform after changes will be taken to mean that you agree to the new policy.
To learn about the terms and conditions of our overall service, read the Terms and Conditions, which contain the full agreement between the user and the platform. To learn more about us, visit the About Us page.
Contact
For any questions, objections, or information requests related to this privacy policy, please contact us:
- 24/7 Live Chat Support — click the chat icon at the bottom right of the site
- Email: [email protected]
Support is available in both Bengali and English. Our team is committed to completing your request as quickly as possible.
This privacy policy applies to all services of the hi bhaji platform. For users aged 21+.