Responsible Gaming

hi bhaji's commitment to responsible gaming

Enjoy entertainment in a controlled way. hi bhaji believes that a healthy mindset and setting the right limits are the foundation of an enjoyable gaming experience. On this page you will find out how to keep yourself and your family safe.

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Gaming should be fun, not a habit you can't control

Casino and betting are primarily a form of entertainment. hi bhaji always wants its users to play within their means, and for gaming to never have a negative impact on daily life or family relationships. Online gaming stays enjoyable when it is kept within a planned budget and time limit.

Under hi bhaji's Terms and Conditions, the minimum age to open an account on the platform is 21 years. This rule is strictly enforced, as keeping young people away from gambling is one of our core responsibilities.

People often do not realise when their gaming habits have gone out of control. That is why it is important to recognise the warning signs early and use the available tools. You can also find answers to all common questions about hi bhaji in the FAQ section.

Tools for setting your own limits

You can activate these tools directly by logging into your hi bhaji account. For any questions, contact the support team 24/7 via live chat or email.

Deposit Limit

Daily / weekly deposit limit

Set the maximum amount you can deposit within a given period. Once a limit is set it takes effect immediately; a request to increase it takes effect after 24 hours.

Loss Limit

Maximum loss cap

Set a maximum amount you can lose in a day or a week. Once that limit is reached, placing new bets for that period will be stopped automatically.

Session Limit

Playing time limit

Decide in advance how long you will play in one session. When the set time is up, an automatic alert will appear and the session will end, making it easier to take a break.

Reality Check

Regular reminders

At set intervals (for example every 30 minutes) a notification will appear on screen. It will show you how long you have been playing and a summary of your wins and losses.

Cool-Off Period

Take a short break

Temporarily close your account for anywhere from 1 day to 6 weeks. During this time you will not be able to log in or place bets, but your account and balance will remain safe.

Self-Exclusion

Long-term break

You can close your account for 6 months, 1 year, or permanently. Once this request is made, the account cannot be reactivated before the set period is up — this is the strictest protection measure available.

How to activate limits

Log in

Go to the "Responsible Gaming" section

Find the "Responsible Gaming" option in the account settings menu.

Choose the tool you need

Select whichever option you need — deposit limit, loss limit, cool-off, or self-exclusion — and enter the amount or time period.

Confirm

Press the "Confirm" button to activate the limit. A confirmation message will be sent to your email. If you have any trouble, contact 24/7 live chat.

Recognise the warning signs

If you notice any of the following signs in yourself or someone you know, consider seeking help seriously.

Placing increasingly larger bets to recover losses — taking on more risk to try to "win back" what was lost.
Hiding your gambling from family or friends, or lying about it.
Using household money or savings to place bets.
Wanting to stop gaming but being unable to — trying repeatedly and failing.
Feeling restless, irritable, or distressed when unable to play.
Neglecting work, studies, or family responsibilities to focus on gaming.
Taking out loans or borrowing money from others to fund gambling.
Consistently exceeding your own plans for time and money spent on gaming.

If you notice one or more of the above signs in yourself, do not blame yourself — this is something that can be resolved. Help is available through hi bhaji's support team, your family, or a professional counsellor.

Where to get help

Asking for help is not a sign of weakness — it is the right step for yourself and your family. The following options are available to you.

hi bhaji Live Chat

Support is available 24 hours a day, 7 days a week in both Bengali and English. For account limits, self-exclusion, or any other issue, get an immediate response via live chat.

Email Support

Write to us by email to describe your issue in detail. hi bhaji's support team replies in both Bengali and English — responses are generally sent promptly.

Family and professional advice

Let a trusted family member or friend know. You can also seek help from a professional psychologist or counsellor — this is a recognised and treatable condition.

hi bhaji's commitment

hi bhaji never runs any activity that encourages users to go beyond their limits. Reading about our background and goals will show that responsible gaming is part of our core values. Our goal is to ensure every user's privacy, safety, and positive experience.

Tips for healthy gaming habits

Set a budget before you start playing and make a firm decision not to go beyond it.

Never place extra bets trying to recover losses — this generally makes things worse.

Avoid betting when you are tired, under stress, or have been drinking — these are moments when your judgement is reduced and they lead to harmful decisions.

Do not make gaming your only form of entertainment; spend time on other hobbies and social activities as well.

Think before putting winnings back into bets — it is wise to withdraw at least a portion of what you have won.

Assess yourself regularly — at least once a month, ask yourself: "Is gaming having a positive role in my life?"

Frequently Asked Questions

You must be at least 21 years old to take part in any betting or casino activity at hi bhaji. Age is verified during registration, and identity documents may be requested during the verification process. Any account found to belong to a minor will be closed immediately.

Yes. Once self-exclusion is active, you cannot log in or place bets, but your account and balance remain fully secure. After the set period ends, or by contacting live chat, you can arrange to withdraw any funds in your account.

Yes, a request to reduce a deposit limit takes effect immediately. However, a request to increase a limit takes effect after a 24-hour waiting period — this is part of the protective measures in place.

Start by having an open conversation with them and encourage them to seek help from a professional counsellor. You can also contact hi bhaji's 24/7 live chat for guidance on requesting third-party protection. Remember, this is a treatable condition and getting help early is the best step.

A cool-off period is a temporary break lasting from 1 day to 6 weeks — once the period ends, the account becomes active again automatically. Self-exclusion is longer-term — you can close your account for 6 months, 1 year, or permanently, and it cannot be reversed before the set period is up.

No, reality checks are optional — but it is recommended to keep them on. At set intervals, a notification appears on screen showing how long you have been playing and a summary of your wins and losses. It is an effective way to stay aware of your own spending.